To login to Post eDeliver Extranet Click the 'Login' button. (you will need your username and password).
For further information about eDeliver click on About eDeliver.
To get in contact with an Australia Post eBusiness consultant click on Contact Us

FAQ's

1. Which Australia Post solution suits my business?
Post eDeliver technical plarform can link you to delivery rate calculation, warehousing and fulfilment and delivery components. Our Post eBusiness Consultants can help you to find a solution that best suits your needs.

2. My website is not operating yet - when should I contact Australia Post?
Contacting us early will ensure your website is designed for maximum compatibility with Post eDeliver software.

3. What security does Post eDeliver provide for information passed between my website and Australia Post?
Post eDeliver uses high security digital certificates and encryption to satisfy user authentication, non-repudiation and privacy requirements for communication between the Merchant's website and Australia Post.

4. What is the Post eDeliver Merchant Extranet and what type of tasks can I perform?
The Post eDeliver Merchant Extranet allows the merchant to perform many customer service and administrative functions. The functionality available to merchants includes:

• Merchant User Administration - enables merchant administrators to create other Merchant Extranet users.
• View Merchant Profile - merchants can view the Merchant Profile and the specific details held within their profile.
• Order tracking - merchants can search for and determine the status of their orders.
• Order amendments and cancellations - merchants are able to amend or cancel an Post eDeliver order prior to an order being picked in the warehouse.
• Accessing reports - generation of real-time reports relating to the merchant's level of activity.
• Inventory checking - To search for and view inventory levels for individual products listed within the Merchant Catalogue and held within an Australia Post warehouse.
• Support - assist with problem resolution via on-line Procedures, FAQ's and Post eDeliver Knowledge Database.

5.Can consumers amend and/or cancel their orders?
Yes, the merchant may choose to enable the amendment and/or cancellation of orders, whereupon the consumer may request an amendment to or cancellation altogether of the order if it has not reached the "in-picking" stage of the warehousing process.

6. How can a consumer track their order?
The consumer has four methods to track their order:

• Use the merchant's website by entering the merchant order number whereupon the merchant will send the request through via Post eDeliver to Australia Post delivery systems.
• Call and/or email the merchant whereupon the merchant will track the order via the Merchant Extranet; or
• Using the Australia Post Website directly by entering the Australia Post order number provided by the merchant.
• Via email messages automatically sent by Australia Post as it passes a milestone in the fulfilment process.

7. Can Australia Post give an indication of the charge for the delivery of the order?
Yes, the merchant can use the Delivery Rate Calculator component to enable the merchant and/or consumer to be provided with an estimate of the delivery charge.

Note: the delivery rate estimate uses the Merchant's warehouse postcode, the 'Deliver-to-postcode' and the weight/dimensions of products and is based on the Australia Post standard carded rate.

8. How can I access the Delivery Rate Calculator?
You can download the free Delivery Rate Calculator, at no charge. Access is available by registering at www.auspost.com.au.

9. Can Australia Post give an indication of how long it will take to deliver goods once a consumer places an order?
Yes, the merchant can choose to use the Delivery Rate Calculator component to enable the merchant and/or consumer to be provided with an indicative delivery time to the customer (based on standard business days) within the Australia Post delivery network.

Note: the indicative delivery time is based on the location of the merchant's warehouse and the 'Deliver-to-postcode' specified within the order and does not take into account processes within the warehouse (picking and packing) nor allowances for national or local public holidays.

10. Does Australia Post offer a returns capability?
Yes, Australia Post does offer a returns capability if a merchant outsources returns processing to Post Logistics.

The returns capability of Post Logistics are:

• record and notify the merchant of the item returned and return action requested (refund, replace or exchange);
• generate a new order for replaced items;
• enable the merchant to approve items to be exchanged - since there may be a credit/debit adjustment required against the consumer's credit card for exchanges;
• link the replacement/exchange order to the consumer's original order.

11. What support does Australia Post provide merchants?
Australia Post has established a dedicated Helpdesk facility on a 24 hours a day, 7 days a week basis to provide support to merchants. Australia Post has also developed a comprehensive user documentation strategy that comprises on-line Procedures, FAQ's and Australia Post Knowledge Database.

12. What is the minimum system availability of Australia Post?
It is anticipated that Australia Post will be available on a 24 hours a day, 7 days a week basis dependent on the availability of the Internet and other factors outside of Australia Post's control.

13. How do I contact a Post eBusiness Consultant?
Click here to arrange for an eBusiness Consultant to contact you.